iCanD CRM : The Smart Solution for Sales & Customer Retention
The CRM Module covers the business approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. iCanD's CRM provides a unified view of every customer interaction, empowering sales teams to convert leads faster and ensure higher customer lifetime value.
- IVR / Tele-Calling Setup
- Lead Capture & Centralized Database
- Lead Qualifications & Scoring
- Assign to Sales Team & Territory Management
- Scheduled Follow-ups & Task Automation
- Follow-ups Alerts / Remainder (via Email/SMS)
- Deal Closures & Sales Forecasting
- Post Sales Track & Service Management
- MIS Reports & Customizable Dashboards (KPIs)
- External integration vis API for seamless data flow
Features
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